Last updated: September 2026
Onpoint Delivery & Logistics ("we", "us") provides parcel delivery, luggage storage and shelf rental services within Nairobi and surrounding areas. By booking any service you agree to these terms.
Quotes are valid for 2 hours from the time given. Final price is confirmed once we see the item and the drop-off point. All prices are in Kenyan shillings, inclusive of VAT where applicable.
We insure items for loss or damage up to KSh 20,000 per item or bag at no extra cost. Items of higher value must be declared at drop-off and may require additional insurance. We are not liable for delays caused by traffic, weather, road closures, or events beyond our control.
We do not accept cash, firearms, perishable food, live animals, unlabelled chemicals, pressurised gas cylinders, or anything illegal.
Bags left past 9pm are moved to the overnight rack at KSh 250 per bag. Items left uncollected for more than 30 days will be treated as abandoned and may be disposed of after written notice.
Payment is due on collection or, for business accounts, within 30 days of invoice. We accept M-Pesa only to our official till or paybill number. We are never liable for payments made to a personal number.
You may cancel a booking any time before pickup at no charge. Cancellations after pickup may incur a return fee.
We may update these terms at any time. Continued use of our services after an update constitutes acceptance.
Questions: info@onpointdelivery.co.ke