Last updated: September 2026
We collect only the information you give us to complete a booking: name, phone number, pickup and drop-off addresses, and item details.
To complete your booking, contact you about pickup and delivery, process payments, and keep records of your history for loyalty rewards and repeat service.
We do not sell, rent, or share your information with third parties for marketing purposes. We do not send marketing messages without your consent.
When you contact us on WhatsApp, your messages are subject to WhatsApp's own privacy policy. We keep conversations for as long as needed for service and support.
Booking information is stored in our WhatsApp Business account, email inbox, and internal records. This website does not run a database and does not store your information on the server.
Under the Kenya Data Protection Act (2019), you have the right to know what data we hold, to ask for a copy, and to request deletion. Email info@onpointdelivery.co.ke to make a request.
This site uses only local browser storage to remember your loyalty progress and preferences. No third-party tracking cookies are set unless you opt in.